Search found 106 matches

by Dean
31 Jul 2020, 10:00
Forum: Feature & Improvement requests
Topic: Extended playback
Replies: 1
Views: 188

Re: Extended playback

Hello Slowtiger,
So being able to select clips across different shots and even projects to create a "playlist"?
This is a great idea, I am no developer but from a user standpoint this would be quite the time saver.
by Dean
29 Jul 2020, 10:07
Forum: Technical Support
Topic: MacOS security update stops TVPaint working
Replies: 3
Views: 96

Re: MacOS security update stops TVPaint working

Hello Catriona, No need to worry, High Sierra is simly the worst in terms of security paranoia. You have to be using a regular mouse to click on Allow, not a tablet stylus and sometimes even your mouse isn't allowed to click, this is really something else. The alternative solution is to "click" on t...
by Dean
27 Jul 2020, 08:47
Forum: Technical Support
Topic: [macOS] Update on TVPaint 11.0.9 lag issue
Replies: 47
Views: 31543

Re: [macOS] Update on TVPaint 11.0.9 lag issue

Hello Gjeaks,
Are you using 11.0.9 or 11.0.10?
by Dean
22 Jul 2020, 16:07
Forum: Technical Support
Topic: Impossible to work with ALT and CTRL modifiers with Wacom remote control
Replies: 9
Views: 514

Re: Impossible to work with ALT and CTRL modifiers with Wacom remote control

Hello again,
It seems that our Express Key remorte is cursed. I can't get our Intuos or Cintiqs to detect it for some reason.
However, I check assigning CTRL and ALT to the Express Keys of multiple different Wacom tablets and they worked every time.

I will keep trying to get the remote to work.
by Dean
22 Jul 2020, 13:57
Forum: Technical Support
Topic: Animating Handwriting
Replies: 4
Views: 245

Re: Animating Handwriting

Hello blutea,
Did you have any issue using the Drawing Recorder tool? https://www.tvpaint.com/doc/tvp11/index ... g-recorder
by Dean
22 Jul 2020, 11:10
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 121
Views: 190276

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Hello Nick,
The issue might come from the fact that you are using an old dongle. Do you mind if we continue this via email? I will send you a PM.
Anyway the "STD" in your Lock code is for "Standalone" meaning that you are using a 1-user dongle and not a Network one ("NET").
by Dean
22 Jul 2020, 08:27
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 121
Views: 190276

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Hello Nick, The tricky part is that the "Software blocked : SFNT/Safenet" message in the Security settings generally appears once you get the "no dongle" error message in TVPaint. So you should try opening the Security settings after getting this message. If it doesn't appear, maybe the Mac needs a ...
by Dean
21 Jul 2020, 12:12
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 121
Views: 190276

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Hello NickH, The Post Catalina version of the driver doesn't create a folder in Applications. When launching TVPaint, if you get a "no dongle" error prompt, a message should appear in the General tab of your Security and Privacy settings. This message should say that a program has been prevented fro...
by Dean
20 Jul 2020, 10:10
Forum: Technical Support
Topic: Impossible to work with ALT and CTRL modifiers with Wacom remote control
Replies: 9
Views: 514

Re: Impossible to work with ALT and CTRL modifiers with Wacom remote control

Hi Skomdra,
It is impossible to order the dongle for the remote alone now, even from Wacom's tech support.
Fortunately I have found somes cable to use it in wired mode, will conduct some tests today and tomorrow.
by Dean
17 Jul 2020, 11:05
Forum: Technical Support
Topic: Unable to 'save as,' bug
Replies: 8
Views: 661

Re: Unable to 'save as,' bug

I have noticed that hitting ESCAPE while in the save/open dialogue closes the file explorer and allows you to work again and retry saving.
In somes cases, just clicking out of the explorer window fixes the issue.

We are currently looking into this issue :)
by Dean
15 Jul 2020, 10:45
Forum: Technical Support
Topic: RAM usage while exporting
Replies: 2
Views: 204

Re: RAM usage while exporting

Hello hieuabc,
Which TVPaint version are you using? Also, are you using the 32 or 64 bit build?

On my Mac, TVPaint can take more RAM than this, depending on the project's overall size and content :)
by Dean
15 Jul 2020, 08:48
Forum: Technical Support
Topic: After Effects JSON import troubles
Replies: 24
Views: 22448

Re: After Effects JSON import troubles

Hi guys,
One of our devs is currently investigating what can go wrong with the script, but it's hard since recently we have seen it work perfectly on some AE versions and then on the next minor update...not so much :P At least there is the "default workspace" workaround, but it's not optimal.
by Dean
15 Jul 2020, 08:45
Forum: Technical Support
Topic: New Computer, Can't Download TVPaint
Replies: 2
Views: 279

Re: New Computer, Can't Download TVPaint

Hello Micah,
Just sent you an email with a direct download link :)
by Dean
13 Jul 2020, 15:50
Forum: Technical Support
Topic: download page will not open, server error
Replies: 2
Views: 400

Re: download page will not open, server error

Hello skomdra,
My colleague Thierry looked into your issue on Friday, we will check if anything is missing.
In the meantime, please contact me via private message so I can send you a direct download link for what you need.