Search found 737 matches

by Thierry
07 Aug 2020, 11:28
Forum: Technical Support
Topic: [macOS] Update on TVPaint 11.0.9 lag issue
Replies: 56
Views: 33695

Re: [macOS] Update on TVPaint 11.0.9 lag issue

Hi schwarzgrau, I understand the frustration about the lag, but as we've said before, the lag is random, not everybody has it, and we cannot reproduce it consistantly. Some people have it with 11.0.9 and not with 11.0.10, others have it with 11.0.10 and not with 11.0.9, and some also don't have it a...
by Thierry
04 Aug 2020, 13:37
Forum: Technical Support
Topic: Mistakes in the user guide
Replies: 76
Views: 191376

Re: Mistakes in the user guide

Should be fixed :p
by Thierry
27 Jul 2020, 15:01
Forum: Off Topic Discussions
Topic: Forum : ideas and improvements
Replies: 101
Views: 246308

Re: Forum : ideas and improvements

Hi David,

Yeah, the forum seach function is not very ideal, but it is the same problems on most phpBB forums I've used (I'm not trying to find an excuse here, just stating the facts).
One of these days I'll try to update the forum version to see if it's been changed/updated on phpBB's side.
by Thierry
29 Jun 2020, 11:03
Forum: Technical Support
Topic: Beginner: seeing multiple translucent frames at once (onion skin turned off)
Replies: 14
Views: 1841

Re: Beginner: seeing multiple translucent frames at once (onion skin turned off)

(I would also advise you to update your TVPaint version, as you're using an "old" TVP 10 one, judging by the screenshots.)
by Thierry
15 Jun 2020, 09:42
Forum: Technical Support
Topic: Student ID verification (:
Replies: 2
Views: 2132

Re: Student ID verification (:

Hello!

I can confirm that we did receive your student card.
I've also sent you an email containing your codes :)
by Thierry
28 May 2020, 13:53
Forum: Technical Support
Topic: What is the best size for projects?
Replies: 22
Views: 29750

Re: What is the best size for projects?

May I suggest to make these editable? It would be nice to have a list of predefined formats plus one's own, all with a checkbox for show/not show (and delete/edit for own ones). The same would be a nice-to-have for export file formats. (I'm looking at Photoshop: they're schlepping a bunch of really...
by Thierry
28 May 2020, 10:06
Forum: Technical Support
Topic: What is the best size for projects?
Replies: 22
Views: 29750

Re: What is the best size for projects?

This is something that we plan on updating on a future update :)
by Thierry
19 May 2020, 13:08
Forum: Technical Support
Topic: Can a corrupt file be saved?
Replies: 2
Views: 724

Re: Can a corrupt file be saved?

Hi Vellers,

Send me a PM with a link to download your file and the devs will look into it :)

Best,
by Thierry
18 May 2020, 10:31
Forum: Technical Support
Topic: No respond when opening my project
Replies: 3
Views: 1079

Re: No respond when opening my project

CelinaHsu_uwu wrote:
15 May 2020, 17:45
TVPaint version:
10 pro (10.0.7) 32 bit
Oh my, that's a very old version! :shock:
I strongly advise you to version 10.5.7 as soon as possible, by going in the Help > Check for updates main menu, and see if the problem still happens.
by Thierry
15 May 2020, 17:34
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 51
Views: 8674

Re: What video WILL import into TVP?

Just to tune in regarding the config folder, the next release of the software will include a button that will open an explorer/finder window directly to the folder where the config is stored, so you won't have to find the folder by yoursef and find a setting to show hidden folders :)
by Thierry
11 May 2020, 16:05
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 121
Views: 195589

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Thanks for the notice!
I'll edit the doc soon :)
by Thierry
07 May 2020, 10:57
Forum: Technical Support
Topic: using floating license over different subnets on linux and Mac OS
Replies: 3
Views: 1122

Re: using floating license over different subnets on linux and Mac OS

Hello,

I will write you an email today with the instructions :)
by Thierry
04 May 2020, 16:38
Forum: Communauté Francophone
Topic: macOS 10.15 Catalina et TVPaint Animation [màj 25/11/2019]
Replies: 30
Views: 65053

Re: macOS 10.15 Catalina et TVPaint Animation [màj 25/11/2019]

Bonjour,

Il n'est pas possible d'installer des applications 32-bits sur macOS Catalina.
Avez-vous essayer de lancer le logiciel en mode Basse résolution (Cmd + I, puis cocher la case "Lancer en mode Basse résolution") ?