Search found 44 matches

by Xavier
02 Jul 2020, 09:16
Forum: Technical Support
Topic: Unable to 'save as,' bug
Replies: 6
Views: 160

Re: Unable to 'save as,' bug

This happened to a co worker as well, when she was trying to save a project that the size of the canvas was modified. Looks like a hint for a bug ! But what happens if you just "save" the file, without using the "save as" dialog ? Are you able to share your file so that we can try and reproduce the...
by Xavier
02 Jul 2020, 09:13
Forum: Technical Support
Topic: Unable to 'save as,' bug
Replies: 6
Views: 160

Re: Unable to 'save as,' bug

my1ironlung wrote:
02 Jul 2020, 03:55
Ah ok, sounds like the consensus is to remove the preferences/config file so that it can be rewritten fresh.
Well, this could help when we don't know what's happening
by Xavier
29 Jun 2020, 10:08
Forum: Feature & Improvement requests
Topic: mp4 export
Replies: 9
Views: 1771

Re: mp4 export

I want to add .mp4 to the ExportMov custom panel (.mov/.gif semi-auto export Geroge script) that I distribute, is that possible? I would say yes, but we need to try. Is it ok for you to send me ExportMov script, so that I can test ? Since it is already published on the Japanese forum, I will attach...
by Xavier
26 Jun 2020, 13:35
Forum: Feature & Improvement requests
Topic: mp4 export
Replies: 9
Views: 1771

Re: mp4 export

Hironori Takagi wrote:
26 Jun 2020, 13:26
I want to add .mp4 to the ExportMov custom panel (.mov/.gif semi-auto export Geroge script) that I distribute, is that possible?
I would say yes, but we need to try. Is it ok for you to send me ExportMov script, so that I can test ?
by Xavier
23 Jun 2020, 11:09
Forum: Feature & Improvement requests
Topic: mp4 export
Replies: 9
Views: 1771

Re: mp4 export

Ok, it is technically possible. We'll add this in the next release :)
by Xavier
17 Jun 2020, 07:15
Forum: Communauté Francophone
Topic: EDIT : Résolu ! TVpaint crashe au démarrage.
Replies: 4
Views: 611

Re: TVpaint crashe au démarrage.

L'utilitaire devrait fonctionner avec tous les dongles Safenet Sentinel. Vous avez essayé ??
by Xavier
14 Jun 2020, 17:51
Forum: Communauté Francophone
Topic: EDIT : Résolu ! TVpaint crashe au démarrage.
Replies: 4
Views: 611

Re: TVpaint crashe au démarrage.

Bonjour, je pense que c'est un dongle SuperPro, c'est bien ça ? essayez de télécharger l'utilitaire de diagnostic pour vérifier si votre dongle est bien reconnu : https://supportportal.gemalto.com/csm?sys_kb_id=31f1dd68db35bf04d298728dae9619ce&id=kb_article_view&sysparm_rank=6&sysparm_tsqueryId=3eef...
by Xavier
04 Jun 2020, 10:13
Forum: Technical Support
Topic: Dongle is not working
Replies: 5
Views: 1031

Re: Dongle is not working

Super :)
by Xavier
02 Jun 2020, 11:12
Forum: Technical Support
Topic: Dongle is not working
Replies: 5
Views: 1031

Re: Dongle is not working

Dammit ! and Thierry is off this week. Sorry for the delay, have you tried the Sentinel Diagnostic tool ? https://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589943892 or https://sentinelcustomer.safenet-inc.com/sentineldownloads/?s=medic&c=all&p=all&o=all&t=all&l=all On my computer th...
by Xavier
27 May 2020, 12:32
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 42
Views: 4322

Re: What video WILL import into TVP?

If you use TVPaint 10.5.7 as your signature says, TVPaint doesn't support this version anymore. Otherwise if this happens with the latest TVPaint 11, we will need further info to reproduce the error. There are serious hints that your problem is related to your Windows installation. In any cases, the...
by Xavier
26 May 2020, 15:37
Forum: Technical Support
Topic: no mp4 export option?
Replies: 6
Views: 893

Re: no mp4 export option?

Historically, there's been a concern regarding the H.264 and MP4 royalty issues. TVPaint is a small company which tries to not infringe any copyright, and I believe that exporting content in H.264 from our application could have been risky for us. With these big institutions like MPEG LA (www.mpegla...
by Xavier
26 May 2020, 11:31
Forum: Technical Support
Topic: No respond when opening my project
Replies: 3
Views: 635

Re: No respond when opening my project

@Thierry, I tried with TVP 11.0.10 on Linux 64, it freezes too
by Xavier
26 May 2020, 11:03
Forum: Technical Support
Topic: What video WILL import into TVP?
Replies: 42
Views: 4322

Re: What video WILL import into TVP?

Update : on my Win10 machine, using TVPaint 11.0.10, the videos were imported successfully, on both Pro and Standard versions... sorry :(

This machine is freshly installed, with nothing fancy on it.